Política de envío

SHIPPING & DELIVERY POLICY

Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, along with your tracking number.

Estimated Shipping Times
We work directly with reliable suppliers to source and deliver high-quality products. Standard delivery timeframes are as follows:

• Standard Shipping: 7 to 14 business days

Please note that shipping times are estimates and start from the date of dispatch, rather than the date of order. While we make every effort to deliver your order within the estimated timeframe, delays can occasionally occur due to customs processing or carrier delays.

Order Tracking
Once your order has shipped, you will receive an email containing a tracking number and a link to track your package in real-time. Please allow up to 24–48 hours for the tracking information to update in the carrier system.

Incorrect Shipping Details
Please ensure your shipping address is entered accurately at checkout. Stoke Co. is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your address, please contact us immediately at support@buystoke.com so we can update it before dispatch.

Lost, Stolen, or Delayed Packages
If your tracking status shows delivered but you have not received your package, please check around your property or with neighbors first. If you are still unable to locate it, or if your package is significantly delayed, reach out to us at support@buystoke.com and we will assist you.

Contact Us
If you have any questions regarding your shipping or order status, please email us at support@buystoke.com.